Refund policy

Due to the handmade and custom nature of our products, we do not accept returns or offer refunds.

Damaged Items:

If your item arrives damaged, you must contact us within 48 hours of delivery with photos of the damaged item and packaging so we can file a shipping claim, if applicable.

Digital Products & Classes:

All digital products, downloadable content, and online classes are non-refundable once access has been delivered. If you experience any issues accessing your digital purchase, please contact us and we will assist you.

Custom & Made-to-Order Items:

Custom items, personalized items, and made-to-order products cannot be returned or refunded once production has started.

Subscription Boxes:

Subscription boxes are billed in advance and are non-refundable once the billing period has started. You may cancel future subscription renewals at any time through your account before the next billing date.

Incorrect Address:

Customers are responsible for entering the correct shipping address. Orders returned due to incorrect address may require additional shipping fees to be reshipped.

By placing an order with Irresistible Wax, you agree to these terms.

Please let us know if there is a problem with your order so we can resolve the issue.

You can always contact us for any questions, comments or concerns regarding a purchase at irresistiblewax@gmail.com